FAQ

Customers have questions so we provide answers. Contact us directly if your questions isn’t answered below.

How does PortKick choose a carrier?

PortKick works with the most reputable contract carriers across the nation, each of which is required to go through numerous steps in order to meet the U.S. Department of Transportation’s strict Compliance, Safety and Accountability (CSA) requirements. Interested in becoming a carrier?

How many carriers are within the PortKick carrier network?

Through our experience PortKick has built a carrier network of 10,000+ carriers whom of which can haul any cargo from vehicles to dry or refrigerated freight.

What products can I ship through PortKick?

Our company can transport any cargo. We have deep experience transporting dry freight, rubber, raw materials, and most industrial commodities, but our logistics team is prepared to help with whatever your export/import need may be.

How does payment typically work?

Most situations require the customer to pay up front. In some situations payments can be split into multiple payments, however these situations are rare.

What services does PortKick provide?

PortKick offers a number of freight services including full truckload, less than truckload, expedited, export/import shipping, ocean/air freight and intermodal shipping. Additionally, we have custom solutions including freight management and project freight.

Is PortKick a broker or trucking company?

PortKick is one of the nation’s leading online freight service provider and a licensed transportation property broker. We work with a network of carriers to negotiate rates for shippers.

Can PortKick ship freight anywhere in the world?

With over 300+ ports in our network we can nearly guarantee a successful shipment.

How can I avoid adjustments?

Adjustments can be costly, but can mostly be avoided with accurate information. Common adjustments occur around oversized items (more than 12 feet in length), lift-gates, limited delivery access, residential fees, reclassifications and changes to the bill of lading.

What is a bill of lading?

The bill of lading (BOL) acts as an invoicing receipt in the shipping industry, and with many motor carriers, the BOL is the contract of carriage between that motor carrier and the shipper. It includes important information related to the shipment such as addresses, packaging type, freight class, description of the goods and any special instructions.

How does one determine freight class?

There are 18 freight classes. They are determined by weight, dimensions, density, storage capability, ease of handling, value and liability from instances like theft, damage, breakability and spoilage. To help you determine freight class, we’ve developed a freight density calculator.

What is an NMFC number?

The National Motor Freight Traffic Association (NMFTA) allocates a specific number to each product that could be shipped. That is the National Motor Freight Classification (NMFC) that pairs to the freight class best suited for the product. It’s important to include the NMFC number on the bill of lading to reduce chances of reclassification.

How does one properly package shipping items?

When shipping goods, it’s always important to minimize movement. Pack crates or boxes as full as possible, with heavier items on the bottom. If the crate is not filled, use packing material to plug the empty spaces

Is there tracking for my shipment?

Freight service providers offer tracking services online to access a shipment’s status 24/7 from your computer or mobile device. You can track a shipment with a BOL number, but you can often access the shipment’s location with the pro number, PO number, shipment reference number and shipment number as well.

What is reefer shipping?

Essentially reefer is industry slang for refrigerated shipment. If you have goods that are sensitive to climate conditions (produce, flowers, chocolate, etc.), you will want to consider temperature controlled shipping. Freight service providers will assist you throughout the process.

When is LTL necessary?

LTL is typically ideal for freight shipments larger than parcel or small package, but short of the space required of a full truckload shipments. However, other factors like distance and value may play into the decision.

What is FTL?

This is when the shipment requires the full-truck-load. Sometimes the shipment doesn’t fill the full cubic footage of the truck, but a customer will still need the entire truck for other circumstances.

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We’re available 24/7. Call or write for quotes, support, or business inquiries.





Address: 704 N King Street Ste 500 Wilmington DE 19801
Email: Sales@portkick.com
Phone (available 24/7/365): (844) 496-6567