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    So we're fast to respond to all client demands.

    On Demand Logistics

  • FAQ

    Customers have questions so we provide answers. Contact us directly if your questions isn't answered below.

    How does Port Kick choose a carrier?

    Port Kick works with the most reputable contract carriers across the nation, each of which is required to go through numerous steps in order to meet the U.S. Department of Transportation’s strict Compliance, Safety and Accountability (CSA) requirements. Interested in becoming a carrier?

    For uShip customers - How do payments work?

    For uShip customers there are 3 separate payments and 1 total. 3 companies, 3 payments, but 1 total which the customer agrees to prior to making a single payment. uShip, Port Kick and carrier all receive a separate payment. Port Kick only accepts a credit card payment and this must be paid prior to loading the vehicle otherwise the shipment cannot move forward.

    How many carriers are within the Port Kick carrier network?

    Through our experience Port Kick has built a carrier network of 10,000+ carriers whom of which can haul any cargo from vehicles to dry or refrigerated freight.

    Why is a shipment late?

    For many reasons beyond our control a shipment can be delayed. Some examples, to name only a few, are budget reasons, weather conditions or supply of drivers in a particular area.

    What products can I ship through Port Kick?

    Our company can transport any cargo. We have deep experience transporting dry freight, rubber, raw materials, and most industrial commodities, but our logistics team is prepared to help with whatever your export/import need may be.

    How does payment typically work?

    Most situations require the customer to pay up front. In some situations payments can be split into multiple payments, however these situations are rare.

    What services does Port Kick provide?

    Port Kick offers a number of freight services including full truckload, less than truckload, expedited, export/import shipping, ocean/air freight and intermodal shipping. Additionally, we have custom solutions including freight management and project freight.

    Is Port Kick a broker or trucking company?

    Port Kick is one of the nation's leading online freight service provider and a licensed transportation property broker. We work with a network of carriers to negotiate rates for shippers.

    Can Port Kick ship freight anywhere in the world?

    With over 300+ ports in our network we can nearly guarantee a successful shipment.

    How can I avoid adjustments?

    Adjustments can be costly, but can mostly be avoided with accurate information. Common adjustments occur around oversized items (more than 12 feet in length), lift-gates, limited delivery access, residential fees, reclassifications and changes to the bill of lading.

    What is a bill of lading?

    The bill of lading (BOL) acts as an invoicing receipt in the shipping industry, and with many motor carriers, the BOL is the contract of carriage between that motor carrier and the shipper. It includes important information related to the shipment such as addresses, packaging type, freight class, description of the goods and any special instructions.

    How does one determine freight class?

    There are 18 freight classes. They are determined by weight, dimensions, density, storage capability, ease of handling, value and liability from instances like theft, damage, breakability and spoilage. To help you determine freight class, we’ve developed a freight density calculator.

    What is an NMFC number?

    The National Motor Freight Traffic Association (NMFTA) allocates a specific number to each product that could be shipped. That is the National Motor Freight Classification (NMFC) that pairs to the freight class best suited for the product. It’s important to include the NMFC number on the bill of lading to reduce chances of reclassification.

    How does one properly package shipping items?

    When shipping goods, it’s always important to minimize movement. Pack crates or boxes as full as possible, with heavier items on the bottom. If the crate is not filled, use packing material to plug the empty spaces

    Is there tracking for my shipment?

    Freight service providers offer tracking services online to access a shipment’s status 24/7 from your computer or mobile device. You can track a shipment with a BOL number, but you can often access the shipment’s location with the pro number, PO number, shipment reference number and shipment number as well.

    What is reefer shipping?

    Essentially reefer is industry slang for refrigerated shipment. If you have goods that are sensitive to climate conditions (produce, flowers, chocolate, etc.), you will want to consider temperature controlled shipping. Freight service providers will assist you throughout the process.

    When is LTL necessary?

    LTL is typically ideal for freight shipments larger than parcel or small package, but short of the space required of a full truckload shipments. However, other factors like distance and value may play into the decision.

    What is FTL?

    This is when the shipment requires the full-truck-load. Sometimes the shipment doesn't fill the full cubic footage of the truck, but a customer will still need the entire truck for other circumstances.

  • call or email

    We jump for our customers. Write to us for any of your needs and one of our agents will respond immediately.

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Last updated: June 2, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.portkick.com website (the “Service”) operated by Port Kick Inc (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of Port Kick Inc and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Port Kick Inc.

LINKS TO OTHER WEB SITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Port Kick Inc

Port Kick Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Port Kick Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

CONTACT US
If you have any questions about these Terms, please contact us.
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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Shipping details or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us
 

If there are any questions regarding this privacy policy, you may contact us using the information below.
www.portkick.com
704 N King St Ste 500
Wilmington, DE 19801

USA
info@portkick.com
(302) 304-8579
Last Edited on 6-4-2018